Refund policy

Last updated: 12/04/24

RETURN

  1. Any requests for return or exchange must be made within 30 days of receipt of product. There will be no refunds or exchanges after 30 days of receipt of product. 
  2. To be eligible for a return, the item(s) must be unused and in the same condition that you received it.   
  3. Upon request Goose Gear will issue a RMA number.  
  4. Return packing & shipping of the original item is the responsibility of the original purchaser.  
  5. If Goose Gear does not receive the item(s) or if the item(s) are not in 100% re-sellable condition when received, a refund will not be made.  
  6. Once the original item has been received by Goose Gear and determined to be in 100% re-sellable condition the refund will be made to the purchaser.
  7. All refunds are subject to a 20% re-stocking fee from the net price of the item (minus shipping costs.) Goose Gear will not refund from/toward the original outbound shipping expenses paid.

EXCHANGE

  1. Replacement or Exchanged item(s) will be handled via a new sales order. Upon payment this new order will be start the production process. We will attempt to produce the new order for the product as quickly as possible but cannot promise completion shorter than the current lead-time for the product.  
  2. The new order for the replacement item(s) will require the end customer to make a full payment for the new items while the return shipment and inspection take place. The end customer can always wait until to receive the refund before making the replacement order to make use of the refunded amount toward the replacement purchase.  
  3. Alternatively, the customer sell can the unwanted / miss-ordered items on a forum (like Expedition Portal, IH8MUD, etc.). The customer can often sell quickly (no production lead time for the buyer) plus the customer is likely to get nearly full retail price (for brand-new, unopened items). Re-selling saves the re-stocking fee and saves the return shipment expenses (return shipping is usually a much higher cost than the customers might expect).

INCORRECT OR MISSING ITEMS
If your order contains incorrect products this must be reported within five (5) business days. We will remedy all errors in good faith in the most expedient manner possible (ie. Replace missing items, arrange return shipping, etc.) 

CANCELLATION POLICY
Once an order is placed, you have three (3) business days to cancel the order. After this period there will be a 20% cancellation fee assessed on any refunds. 

ORDER CHANGE POLICY
Once an order is placed, you have three (3) business days to request changes to the order. After this period there will be a 20% change fee assessed. After order has been shipped there will be no changes (only returns &/or exchanges as above).Â